배송 정책
Last Updated: August 20, 2026
Thank you for purchasing from BetweenAnd. Please read the following Shipping Policy carefully to understand our terms and conditions regarding shipping, delivery, and related services.
1. Order Processing Time
- All orders will be processed and shipped within 1–3 business days after payment confirmation (excluding holidays).
- Processing times for pre-order and customized products are stated on the respective product detail pages and are generally 5–10 business days.
- If an item is out of stock or other special circumstances arise, we will notify you by email within the processing time and provide options for a refund or exchange.
- The daily order cutoff time is 3:00 PM (GMT+8) on business days. Orders placed after this time will be processed on the next business day.
2. Shipping Regions and Shipping Fees
2.1 Shipping Coverage
We currently ship from China to the following countries and regions:
- Economic: United Arab Emirates, Australia, Canada, United Kingdom, Hong Kong, Japan, South Korea, Malaysia, New Zealand, Singapore, United States, Mexico, Saudi Arabia, China, Philippines, Lebanon, Pakistan, Macao, Thailand, Taiwan, Vietnam, Andorra, Russia, Brazil, and Qatar.
- Premium: Austria, Finland, Sweden, Norway, Turkey, Chile, South Africa, Switzerland, Kuwait, Albania, Bosnia and Herzegovina, Montenegro, North Macedonia, Serbia, and Egypt.
- European Union: Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Germany, Denmark, Estonia, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, and Spain.
- Other countries: Indonesia, Iceland, and India.
If your country/region is not listed above, please contact us at info@between-and.com. We will do our best to arrange delivery to your location.
2.2 Shipping Fees
| Shipping Zone | Orders $0–$101 | Orders $102–$174 | Orders $174.01–$206 | Orders $206+ |
|---|---|---|---|---|
| Indonesia, Iceland, India | $25.00 | $25.00 | $25.00 | $100.00 |
| International – Economic | $5.95 | $9.95 | $9.95 | $14.95 |
| International – Premium | $9.95 | $19.95 | $19.95 | $19.95 |
| European Union | €4.95 | €9.95 | €9.95 | €14.95 |
In USD/EUR
Actual shipping fees will be calculated in real time at checkout. Free-shipping thresholds may be adjusted during promotional periods.
3. Delivery Times
| Shipping Method | Estimated Delivery Time | Applicable Regions |
|---|---|---|
| Standard Shipping | 5–10 business days | Most regions worldwide |
| Express Shipping | 5–10 business days | Major countries and regions |
| Economy Shipping | 15–30 natural days | Some remote areas |
Please Note:
- The delivery times above are estimates and are not guaranteed. Actual delivery times may be delayed due to customs clearance, weather conditions, holidays, peak shipping periods, or other factors.
- Order processing time is not included in the shipping time.
- If you have not received your package within 10 business days after the estimated delivery date, please contact Customer Service immediately. We will help track and follow up on your shipment.
4. Order Tracking
- Once your order has been shipped, you will receive a confirmation email containing your tracking number and a tracking link.
- You can also log in to your account and view the real-time shipping status under “My Orders.”
- Tracking information is usually updated within 24–48 hours after shipment. If tracking information is temporarily unavailable, please allow some additional time.
- If your tracking number appears to be invalid or has not been updated for an extended period, please contact info@between-and.com for assistance.
5. Customs Duties and Taxes
European Union (EU)
- Orders up to €150: All local VAT is calculated and included right at checkout. Your order travels through the official IOSS customs process, meaning you will NOT have to pay any extra fees or taxes when your package arrives at your door.
-
Orders over €150: Since orders over €150 are subject to standard import procedures (DAP), local VAT and customs duties are not collected at checkout. These fees will be handled by your local postal service or courier upon delivery.
- Recommendation: If your total is over €150, we recommend placing two smaller, separate orders under €150 each so you can enjoy a seamless delivery with all taxes included.
Rest of the World & Other Countries
For most countries outside the EU, standard personal purchases arrive seamlessly without any extra fees thanks to local import thresholds. However, any applicable local customs duties, import taxes, or clearance fees set by your country's customs authority remain the responsibility of the recipient and may be collected by the carrier upon delivery. In case of doubts, please contact us at info@between-and.com.
Important Note on Deliveries
We collect applicable taxes on orders shipped to the USA and the European Union (EU). In these cases, taxes are calculated and included directly at checkout, so you will not be asked to pay additional sales tax upon delivery.
- European Union (EU) Note: For EU orders up to €150, local VAT is collected at checkout under the IOSS scheme for a smooth delivery. For orders exceeding €150, taxes and import duties are subject to standard customs regulations upon delivery. To enjoy a seamless delivery with all taxes included at checkout, we recommend splitting larger orders into multiple purchases under €150.
If you are charged any unexpected taxes or fees by the shipping carrier upon delivery for an eligible tax-inclusive order, please contact our support team immediately so we can handle it for you.
Rest of the World
For all other international destinations, orders are delivered directly to your address with no additional taxes collected at checkout. In the rare event that a package is held by local authorities or incurs regional clearance fees, these remain the responsibility of the recipient.
Refused Packages
If a delivery is refused or returned due to unpaid local fees or invalid delivery details provided by the customer, any return shipping costs and associated losses will be deducted from any applicable refund.
6. Address Changes and Modifications
- If you need to change your shipping address after placing an order, please contact Customer Service as soon as possible and before the order is shipped. We will do our best to assist you with the modification.
- Once an order has been shipped, the shipping address cannot be changed. If a package is returned due to an incorrect address, the buyer will be responsible for the cost of reshipping.
- Please carefully check and provide complete and accurate shipping information when placing your order, including your name, phone number, full address, and postal code. The buyer shall be responsible for delivery issues caused by incorrect or incomplete information.
7. Lost, Damaged, and Irregular Packages
7.1 Lost Packages
- If the tracking status shows “Delivered” but you have not received the package, please first contact your local carrier, property management office, or front desk to confirm whether the package was received on your behalf.
- If the package is confirmed to be lost, please contact Customer Service within 7 days after the indicated delivery date. We will assist you in filing a claim with the shipping carrier and arrange a replacement shipment or refund.
- Reports submitted more than 7 days after the indicated delivery date will be considered normally delivered and will no longer be accepted.
7.2 Damaged Packages
- If the outer packaging is visibly damaged upon delivery, please take photographs as evidence and refuse the delivery, or contact Customer Service within 48 hours after receiving the package and provide photographs.
- After verification, we will arrange an exchange, replacement shipment, or refund.
7.3 Incorrect or Missing Items
- If the products you receive do not match your order (incorrect style, color, size, or quantity), please contact Customer Service within 7 days of receipt and provide photos of the products and your order number.
- Once the issue has been verified, we will cover the round-trip shipping costs for the exchange or replacement shipment.
8. Undeliverable and Returned Packages
- If a package is returned because of an incomplete address, failure to receive the package, refusal of delivery, or inability to contact the recipient:
- The buyer will be responsible for the cost of reshipping;
- If the buyer requests a refund, we will deduct any shipping costs already incurred and refund the remaining amount after receiving the returned product and confirming that it is in good condition.
- If a package cannot be delivered due to force majeure during transportation (including natural disasters, war, pandemics, sudden changes in customs policies, etc.), we will assist in handling the situation but will not be responsible for any additional losses resulting from such circumstances.
9. Holidays and Special Periods
- Order processing and shipping may be delayed during the following periods:
- Chinese public holidays (Chinese New Year, National Day, etc.)
- International peak shipping periods (Black Friday, Cyber Monday, the Christmas season, and surrounding dates)
- Extreme weather conditions and force majeure events
- Specific delay notices will be announced in advance through website announcements or email.